Prevention and Management of Aggression and Violence Course Dublin, Ireland – San Trains
Empower Yourself and Your Team to Respond Safely and Effectively to Challenging Behaviour
Are you looking for a practical, evidence-based Prevention and Management of Aggression and Violence Course in Ireland? San Trains delivers a comprehensive training programme designed to equip staff with the knowledge, confidence, and skills to recognise, prevent, and safely manage aggressive or violent behaviour in the workplace
Why This Training Matters
The main goal of the Prevention and Management of Aggression and Violence Course is to provide participants with the necessary knowledge, confidence, and skills to help students identify early warning signs and assess and appropriately de-escalate aggressive behaviours encountered within their professional roles.
Aggression and violence can occur in any workplace, especially in healthcare, social care, emergency services, and customer-facing roles. These incidents can have serious consequences for staff, clients, and organizations.
This course is based on the HSE’s Policy on the Prevention and Management of Work-Related Aggression & Violence 2018, their Strategy for Managing Work-related Aggression and Violence within the Irish Health Service 2008 and the Mental Health Commissions’ Code of Practice on the use of Physical Restraint.
What You’ll Learn ?
Our Course covers
- Theory of violence and aggression in the workplace
- What violence and aggression in the workplace is
- Understanding and managing conflict within healthcare
- Ethical & Legal requirements associated with violence and aggression
- Strategies to avoid occurrences of aggression and violence
- Identification, assessment and resolution of conflict
- Recognition, assessment and management of escalating situations.
- Assault cycle
- Recognition and assessment of the escalation process
- Use of stage-specific de-escalation skills
- Service user and situation-specific risk assessment and management.
- Verbal de-escalation skills
- Management of verbal aggression
- Crisis management
- Physical and psychological risks involved in physical interventions
- Safe practice in lone working and working alone
- Personal safety in providing physical care
- Risks associated with the use of physical interventions
- Physical Interventions and Breakaway Techniques
- Physical intervention
- Team Physical techniques
Who Should Attend?
- Healthcare and social care staff
- Emergency responders and security personnel
- Customer service and public-facing employees
- Anyone who may encounter challenging or aggressive behaviour at work
Learning Outcomes
Course Details
- Format:
Healthcare professionals & Non-healthcare personnel ( Anyone working and dealing with people in the workplace with possibilities of violence and aggression)
- Duration: Half-day.
- Assessment:
The course consists of both theoretical and practical sessions. This includes a theory test, a skills demonstration on Breakaway Techniques
- Certification:
San Trains issues a certificate for the Prevention and Management of Aggression and Violence in accordance with the HSE’s Policy on the Prevention and Management of Work-related Aggression and Violence 2018.The course certificate is valid for two years and must be renewed every two years.
- Fee: €125
Why Choose San Trains?
- Qualified, Experienced Trainers: Real-world expertise in fire safety and emergency response
- Hands-On Learning: Live demonstrations and practical scenarios
- Flexible Delivery: At your workplace, our training centre, or online
- Up-to-Date Content: Regularly reviewed to meet Irish legislation and best practice
Book Your Prevention and Management of Aggression and Violence Course Today
Take proactive steps to protect yourself, your colleagues, and your clients. Whether you are new to this area or need a refresher, San Trains provides the most effective Prevention and Management of Aggression and Violence Course in Ireland.