Terms & Conditions

Terms and Conditions

Last Updated: 26th October 2025

Please read these Terms and Conditions (“Terms”) carefully before enrolling in any course offered by San Trains (“we,” “us,” or “our”). By registering for our courses, you agree to be bound by these Terms.

1. Course Registration and Enrollment

1.1 Eligibility

  • Participants must meet the specific physical and health requirements outlined for each course.
  • Some courses may require prerequisite qualifications or certifications.
  • Participants must be at least 18 years of age unless otherwise specified.
  • All information provided during registration must be accurate and complete.

1.2 Booking Confirmation

  • Course bookings are confirmed only upon receipt of full payment.
  • We reserve the right to refuse enrollment at our discretion.
  • Course places are allocated on a first-come, first-served basis.

2. Payment Terms

2.1 Course Fees

  • All course fees are stated in Euros (€) and must be paid in full prior to course commencement.
  • Prices are subject to change without notice, but confirmed bookings will honor the price at the time of booking.

2.2 No Refund Policy

IMPORTANT: All course fees are non-refundable under any circumstances

3. Cancellations and Rescheduling

3.1 Cancellation by San Trains

  • We reserve the right to cancel or reschedule courses due to insufficient enrollment, instructor unavailability, or unforeseen circumstances.
  • In the event of cancellation by San Trains, participants will be offered:
    • Transfer to an alternative course date, OR
    • Full refund of course fees paid
  • San Trains is not liable for any additional costs incurred by participants (travel, accommodation, etc.).

3.2 Rescheduling by Participant

  • Participants may request to reschedule to another available course date at least 7 days prior to the scheduled course date.
  • Rescheduling is subject to availability and may be permitted once only at our discretion.
  • Rescheduling requests made less than 7 days before the course date will not be accommodated.

3.3 Non-Attendance

  • Failure to attend a scheduled course without prior notice will result in forfeiture of all fees paid.
  • No refunds, credits, or transfers will be provided for non-attendance.

4. Course Delivery and Content

4.1 Course Materials

  • All course materials, handouts, and resources remain the intellectual property of San Trains.
  • Materials may not be reproduced, distributed, or shared without written permission.
  • Course content may be updated to reflect current industry standards and regulations.

4.2 Practical Training

  • Participants must be physically capable of performing practical exercises and techniques.
  • Participants must disclose any medical conditions that may affect their ability to participate safely.
  • San Trains reserves the right to exclude participants from practical sessions if safety concerns arise.

4.3 Assessment and Certification

  • Participants must successfully complete all assessments to receive certification.
  • The minimum passing score is specified for each course (typically 80%).
  • Participants who fail assessments may be required to retake the course at full cost.
  • Certificates are issued only upon successful completion of all course requirements.

5. Certification Validity and Renewal

5.1 Certificate Validity

  • Certificates are valid for the period specified in each course description 
  • It is the participant’s responsibility to track certification expiry dates.

6. Participant Responsibilities

6.1 Conduct

Participants must:

  • Arrive on time and attend all sessions
  • Behave professionally and respectfully toward instructors and fellow participants
  • Follow all safety instructions and guidelines
  • Wear appropriate clothing and footwear as specified
  • Not attend under the influence of alcohol or drugs

6.2 Health and Safety

  • Participants must inform instructors of any medical conditions, injuries, or limitations.
  • San Trains is not liable for injuries resulting from failure to disclose relevant health information.
  • Participants engage in practical training at their own risk.

6.3 Dismissal

We reserve the right to dismiss any participant who:

  • Behaves inappropriately or disruptively
  • Fails to follow safety instructions
  • Poses a risk to themselves or others
  • Provides false information during registration

No refunds will be provided in cases of dismissal.

14. Contact Information

For questions regarding these Terms and Conditions, please contact:

Email: info@santrains.com
Phone: (+353) 892303761

15. Acknowledgment and Acceptance

By enrolling in a San Trains course, you acknowledge that:

  • You have read and understood these Terms and Conditions
  • You agree to be bound by these Terms
  • You understand and accept the no-refund policy
  • You meet the physical and eligibility requirements for your chosen course
  • All information provided is accurate and complete

These Terms and Conditions constitute a legally binding agreement between you and San Trains.

San Trains is committed to providing high-quality training in a safe, professional environment. We appreciate your understanding and cooperation with these policies.